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The energy industry is undergoing the largest transformation since industrialisation at an unprecedented rate of change and we are positioning ourselves to be at the heart of that change.
Our aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum, by digitally connecting hundreds of thousands of DERs with energy markets.
We have already attained a market leading position and KrakenFlex is a recognised thought leader and innovator in the industry. Our efforts have not gone unnoticed and we are pleased to announce that we now have the full support and backing of Octopus Energy, an award-winning UK energy supplier who share our passion and values.
Our team is undergoing a period of rapid expansion, and we’re looking for a client-focused Delivery Manager to take ownership of delivery and service primarily across our client base of offshore wind farm operators and energy producers. The goal of this role is to balance meeting operational targets as well as helping us to mature our delivery culture, processes & tools. If you love making things better for customers, building great products, working with technology, and bringing people together to find solutions, then you’ve come to the right place. We’re a flat and agile organisation & are looking for a hands-on Delivery Manager.
Working alongside the product teams and managing a small team of Customer Success Engineers, the Delivery Manager will be accountable for ensuring that our client implementations run smoothly and clients are continually supported once up and running on the platform. This person will coordinate between multiple external parties and ensure stakeholders are kept up to date with progress, with risks & issues clearly communicated.
What you'll do
- Be hands on - plan, track and proactively manage client implementations, coordinating internal and external stakeholder groups to achieve this.
- Line manage Customer Success Engineers who are the technical port of call for our customers during the onboarding and support processes.
- Ensure features transition safely into client production environments, and help our teams in keeping our production system healthy using Lean principles in a DevOps environment.
- Coordinate with product teams to filter and feedback client requests, proactively manage dependencies and drive cross team collaboration.
- Work with the Delivery Lead and other Delivery Managers to deliver strategic improvements to client-facing processes and tools.
- Continuously find ways to make work and results more visible, help to remove blockers and impediments to delivery.
- Evolve the client success metrics and reporting and help the teams (and the wider organisation) answer delivery questions using actionable data.
- Be accountable for client SLAs within your area of responsibility.
What you'll need
- Established and executed implementations or onboarding programmes in a SaaS environment - with an emphasis on end-to-end client experience.
- A track record of being an expert facilitator with extensive experience of developing individuals & teams and navigating conflict.
- Significant experience dealing with corporate customers, setting and managing expectations and effectively dealing with issues.
- Experience of Agile or Lean program delivery at scale, across the product and/or client lifecycle.
- Excellent communication, collaboration, and presentation skills.
- Effective risk management and negotiation skills - able to balance competing demands to ensure best overall outcome.
- Detail-oriented and proactive approach to onboarding and delivery reporting
- A passion for managing people and the ability to coach and develop direct reports.
- Strong influencing skills and ability to challenge traditional ways of thinking.
- Ideally you will be based in the Bristol area, and happy to come into the office a couple of days per week! Our Customer Success team is mostly based in this area and often goes to the office on the same days.
Why else you'll love it here
- Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
- Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people
- Visit our perks hub - Octopus Employee Benefits
If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Applications are now closed