Client Implementation Manager ( Japanese Speaker)FundApps

FundApps is a SaaS scale-up that helps investment managers monitor and comply with worldwide regulations. We were one of the world's first "RegTechs" and we're shaking up an entire industry. Our clients love what we do (as proved by our Net Promoter Score of 45) and this has led to phenomenal, consistent revenue growth. Scottish Equity Partners completed a significant growth equity investment in May 2021 and became minority investors in FundApps.

Our first area of focus was to help managers with Shareholding Disclosure, a complex regulatory problem without a decent solution in the market. We were first to license legal information from aosphere, an affiliate of Allen & Overy, which underpins our rules. Since that time, our product has become the undisputed market leader for the management of Shareholding Disclosure. We have also added new ground-breaking services - Sensitive Industries and Position Limits - and in 2020, introduced Rapportr to make reporting simple for our clients.

In 2018, we became a Certified B Corporation and in 2019 were recognised as a B Corp 'Best for the World' Honoree - highlighting our commitment to doing good by our people, the environment and the community. We've also won multiple accolades from organisations such as Wired, The Financial Technologist, World Economic Forum and Deloitte. In total we monitor over $14 trillion in assets under management every single day - this represents ca. 15% of global assets - for clients ranging from hedge funds to some of the world’s largest asset managers, and we're just getting started!

We're a growing team of smart, friendly people with over 30 nationalities at last count. We have offices in London, New York and Singapore and remote employees spread across the globe. Keep scrolling to learn more!

The Client Implementation & Success team sits within the broader Client Services team and has overall responsibility for ensuring clients are getting as much value as possible, and as quickly as possible, from our products and services. 

The key focus of this role is client outcomes and ensuring our clients believe they’ve achieved a significant return on investment. This is a hybrid role, including both the implementation of FundApps products and services, as well as day to day client success responsibilities. 

You can expect each day to be different, thanks to the constantly evolving nature of our business but the responsibilities will always remain the same: helping clients obtain value from our services by ensuring a smooth implementation whilst enhancing understanding, adoption and usability.

Commercial responsibility for client renewals and retention lies with the Account Management team, but the Client Implementation and Success Manager’s job is to ensure maximum client satisfaction from an operational perspective, so that clients won’t even consider leaving FundApps. Turning more and more clients into loyal promoters, as measured by our exceptional Net Promoter Score (currently 45) is the ultimate goal.

We don't expect you to tick every box; if you get warm fuzzy feelings about what we're trying to achieve at FundApps, then we want to hear from you!

Salary: £55,000-65,000 per annum dependent on skill and experience.

Check us out on Glassdoor here!

💰 Matched pension contribution up to 10%

🕐 Work/life balance

👶 26 weeks leave for all new parents regardless of gender, location or family structure

🎓 £1,000 learning budget each year and unlimited professional development leave

💚 Wellbeing benefits such as private health insurance, a flexible stipend, mental health coaching and a Headspace subscription

💰 Peer micro-bonuses through Bonusly

🚢 25 days holiday leave + an extra day next year if you use it all + an extra day after 3 & 5 years

🧳 5 Years @ FundApps - additional 4 week paid holiday leave during your 5th year as a FundApper

❤️ Unlimited volunteering leave

🎁 Birthday off

😷 Unlimited sick and compassionate leave

💡 Peer-led ‘Brown-bag lunch’ learning sessions

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We are proud of the diversity of all FundAppers - it makes us strong. You will find flexibility around religious observances, our national flags all around the office, a monthly ‘Laydeez who lunch’ and a Pride celebration with some epic Cher and RuPaul playlists! If you’re looking for a workplace where you can just be yourself, you’re in the right place.

Any information you submit through our job application process will be used for the purposes of assessing your fit for a role at FundApps. We may also retrieve and store information from your public social media profiles for the same purpose. You can find out more about how your data is used and your rights in our privacy policy.