Operations AnalystOctopus Energy

London, UK 27-06-2023
What we do. Electric Car Leasing

Why we do it. Greener. Fairer. Future.

We are looking for an Operations Analyst to join our London-based Projects team. Behind the scenes, we are the driving force that allows our Ops team to scale efficiently, doing more, with less. We enable our Customer Operations Specialists to create the best possible experience for our customers.

This role is at the core of our operations and will focus on optimising our existing processes, establishing and implementing new processes, creating low-code automations, identifying future risks to our business and mitigating against them, as well as supporting our daily operations. 
We move fast but in control at Octopus EV, so your input will help shape the future of how we interact with our customers and each other. 

As this is a mid to senior position into our new Projects team, there will be a chance to put your own spin on the way we do things, with opportunities to grow on the job. Over time there will be scope to support scaling the team as our business grows. 

What you'll do...

    • Work closely with our wider Operations teams (Dealer Management, Vehicle and Customer Operations) to build efficiencies to support day to day functions
    • Own complex problems and actively tackle continuous improvement
    • Plan, manage and see projects to completion
    • Present data with suggested solutions to stakeholders and management
    • Create and implement scalable processes 
    • Proactively spot opportunities for applications of your work in other areas of the business
    • Build low-code automations to streamline operations

What you'll need...

    • To be naturally curious with a history of measurable positive impact
    • Excellent project management skills essentialLow-appetite for risk, and a keen eye for spotting potential risks
    • Demonstrated history of ownership, close collaboration with colleagues as well as strong presentation and communication skills
    • To be an extreme starter-finisher - you leave no loose ends in your path
    • At ease working across multiple disciplines
    • Experience and evidence of influencing senior stakeholders
    • Adaptability and flexibility when it comes to changes in a rapidly scaling business
    • High level of comfort with numbers and data
    • Knowledge of SQL and Python desirable

Why else you'll love it here

    • Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
    • Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people 
    • Visit our perks hub - Octopus Employee Benefits
If this sounds like you then we'd love to hear from you.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.


Applications are now closed