Site Reliability Engineer Cleo

London or remote (U.K) 01-02-2024

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. 

If there’s anything we can do to accommodate your specific situation, please let us know. 

About Cleo

Most people come to Cleo to do work that matters. Every day, we empower people to build a life beyond their next paycheck, building a beloved AI that enables you to forge your own path toward financial well-being. Backed by some of the most well-known investors in tech, we’ve reached over 7 million users and plan to double that number each year... which is where you come in. 

Follow us on LinkedIn to keep up to date with new product features and insights from the team. 


What You’ll be Doing

  • Troubleshooting performance and reliability issues in our ruby and rails monolith
  • Instrumenting our codebases to emit the right telemetry for our observability stack (using opentelemetry libraries)
  • Coaching our engineering squads on effective implementation of monitoring and alerting
  • Maintaining our services estate across Heroku and AWS
  • Support with ad-hoc security and compliance tasks
  • Work closely with the rest of the Platform team to ensure stability and reliability of our estate
  • Proactively dive into support during user-facing outages and incidents

About You:

You are passionate about making a positive difference in society by improving the financial health of our users. You align with our company values and engineering principles, which drive our ways of working and software delivery.

This is a position in our Platform team, we’re looking for someone who has experience of using Ruby on Rails, and has worked with infrastructure-as-code tools like Terraform on AWS. As this is an SE4 position as described in our  public progression framework we’re looking for someone who has at least 5 years technical industry experience, with 1-2 years in a platform or SRE role. 

What do you get for all your hard work? 

  • A competitive compensation package (base + equity). You can view our public progression framework and salary bandings here: 
  • Work at one of the fastest-growing tech startups, backed by top VC firms, Sofina, Balderton & EQT Ventures 
  • A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
  • Flexibility: We can’t fight for the world’s financial health if we’re not healthy ourselves. This means all the usual perks but it also means flexibility. We take pride in being a flexible workplace that trusts our Cleople to deliver their best work, giving you the autonomy to structure your day around morning drop-offs to school or daily dog walks. 
  • Work where you work best. In London we have a hybrid approach, we encourage you to spend one day a week or more in our beautiful office but this is fully flexible.


Other benefits

  • Check out our new benefits package here: 
  • 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo) 
  • 6% employer-matched pension 
  • Performance reviews every 8 months, 
  • Generous pay increases for high performers and high-growth team members
  • Equity top ups for team members getting promoted 
  • Private Medical Insurance via Vitality, dental cover, and life assurance • Enhanced parental leave 
  • 1 month paid sabbatical after 4 years at Cleo 
  • Regular socials and activities, online and in-person
  • We'll pay for your OpenAI subscription 
  • Online mental health support via Spill 
  • And many more! 


UK App access: The Cleo app is no longer downloadable in the UK. If you’re an existing user, you’ll still have access to the app. But some features won’t be available. Why? 99% of our users are based in the US – where financial health is often overlooked. We’ve decided to shift our focus to where we can provide the most value and make the greatest impact for users who need it most. Then we’ll be able to apply what we learn to better support our UK users in the future



Applications are now closed