Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 142 million registered learners as of December 31, 2023.
Coursera partners with over 325 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021.
Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.
We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. As a remote-first company, our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates.
Job Overview:
Join our dynamic Product Services team as a Solutions Architect, where you will play a pivotal role in developing and deploying advanced technical solutions for our diverse customer base. As a vital contributor to Coursera's growth and long-term success, you will integrate Coursera's offerings seamlessly into our customers' broader technology landscapes. This role demands a collaborative approach, requiring you to work closely with various internal teams, including sales, customer success, marketing, product, engineering, finance, learner services, and legal.
Responsibilities:
- Help to drive the growth of customer accounts by designing and implementing scalable, high-quality integration architectures that yield tangible business benefits.
- Act as a trusted platform expert for potential clients, driving sales, success, and expansion of accounts.
- Demonstrate a profound understanding of customers' technology landscapes and how they align with Coursera's solutions.
- Gather, prioritize, and communicate customer use cases to our Product and Engineering teams, directly influencing our product strategy and development roadmap.
- Collaborate with external vendors to orchestrate and execute customer-specific integration projects.
- Enhance efficiency within internal teams by designing automated workflows and developing sophisticated internal tools.
- Craft and refine best practices related to Coursera’s integration offerings and continually evolve Coursera’s methodologies for integration onboarding.
Basic Qualifications:
- 3+ years of experience in the software industry, with extensive knowledge of enterprise software technologies (CRM, ERP, HRIS, LMS, LXP, LRS).
- Proficient with integration technologies and protocols (APIs, REST, HTTP, SFTP, SSO etc.) and common web technologies, including JavaScript, XML, HTML, and CSS.
- Experience with cloud service providers, such as AWS, Google Cloud, and Azure
- Strong technical project management, stakeholder management, and cross-functional leadership skills
Preferred Qualifications:
- Prior experience in Education Technology
- A passion for education, education reform, and interest in working for a social enterprise
- Passion for working with and helping clients; empathy for their challenges, ability to build relationships and effectively communicate with client stakeholders.
- Solution-oriented; passion for creative problem solving, comfortable tackling new and undefined problem spaces with minimal guidance.
- Strong, proven sense of customer empathy and customer-centrism
- Proven track record of handling highly technical work streams such as architecting integration solutions or working as a software developer
- Fluency in multiple languages preferred
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