About Salary Finance
Working with employers, we provide a financial wellbeing platform as an employee benefit, helping employees to understand their money better, get out of debt faster and save for their future. We already have a reach of over 4,000,000 employees through our relationships with over 600 of the biggest companies in the UK.
By improving employee financial wellbeing, we have a very real and meaningful impact on people’s lives. We remove the stress and worry associated with financial difficulties by dramatically reducing the interest rates employees pay on their personal debt, and provide them with the tools needed to start saving sooner and be more financially secure. We are backed by some of the biggest brands, including investments from Blenheim Chalcot (the UK’s leading venture builder), Legal and General (the FTSE 100 insurer and asset manager), Experian and Goldman Sachs, and funding partnerships with JP Morgan and Virgin Money.
Launched in 2015, we have made excellent progress, and are scaling fast. We are named BITC’s Responsible Business of Year 2018, included in KPMG’s Global Fintech 100, listed top of the Forbes' list of socially-responsible startups, and profiled by the Financial Times, the Times, the Wall Street Journal, the Guardian, the Telegraph, CityAM and the Institute of Directors.
Your role in our mission
We’re looking for a Business Operations Manager to join our Core Operations team. You will be leading a team of analysts, managing payment processes and reconciliations for all Salary Finance products as well as overseeing an off-shore function. Reporting to the Senior Product Manager you will be expected to measure the performance of key metrics and provide insights into product enhancement opportunities.
This role requires a strategic thinker with a strong analytical mindset, exceptional leadership skills, and a deep understanding of back-office operational processes. The Business Operations Manager will collaborate with cross-functional teams to ensure the efficient and effective management of tasks and processes. This is an excellent opportunity to further develop your career in an exciting FinTech scaleup.
What you'll do
Team Leadership:
- Lead and mentor a team of analysts and promote a high-performance culture.
- Oversee end-to-end processes for our off-shore function, ensuring accountability for both productivity and quality of their tasks.
- Work with the Core Operations leadership team to set team objectives and key results (OKRs) and to define performance standards and empower your team to achieve them.
- Conduct performance evaluations and provide professional development opportunities.
Back-office Operations management:
- Deliver reporting to key stakeholders on payment reconciliation and process performance for all Salary Finance products.
- Monitor key performance indicators (KPIs) and metrics to identify trends and opportunities for efficiency improvements.
- Work with your team to consistently meet high-quality standards and take responsibility for ensuring expected process output and quality.
Change management:
- Help identify and implement process improvements to enhance the efficiency of operations.
- Streamline financial reporting processes and ensure accuracy and timeliness.
- Facilitate communication, training, and stakeholder engagement to foster a positive change culture.
Compliance and Risk Management:
- Ensure compliance with financial regulations and internal policies.
- Mitigate operations risks through proactive identification and implementation of control checks.
- Report on and attest to the agreed risk metrics in line with the company’s overall risk management strategy.
About you
- You have strong people management skills and previous experience leading operations teams.
- You have proven experience in managing and optimising operational processes end-to-end.
- You have solid knowledge of financial regulations and compliance. Good knowledge of FCA is a plus.
- You have excellent analytical and problem-solving skills with the ability to manage a wide variety of stakeholders.
- You are a great communicator, both verbal and written.
Who you are
We embrace our differences, but there’s one thing we like to share, which is our values, so it’s important to us that you are:
- Fearless, and able to make the impossible possible.
- Responsible, and want to help build a business that delivers a meaningful difference to society.
- Dedicated and want to commit to an exciting journey even through the highs and lows.
- Empathetic and truly care about every colleague and customer.
- United, because you understand we achieve more when we work as a team.
- Humble, and take feedback as a way to continuously improve.
What do you get for all your hard work?
- Company bonus scheme 💰
- 25 days holiday with an extra day off on your birthday 🎂
- Hybrid working arrangements so you can work from the office and from home with a budget to help you get set up 🏠
- Generous company benefits to include pension and life assurance and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships 🤸
- Enhanced policies that are family and pet friendly, to include company sick pay and peternity leave 🐶
- Great career development in a fast paced environment 🚀
- Regular company socials (post covid, although we've got quite good at virtual ones too!)
- Volunteer days as part of our CSR program 🤝
- More great perks to include weekly snacks, tuckshop, cycle to work, help to save and much more! 🍭
The typical interview process
- Phone call with our Talent Manager - 20 mins
- Video interview with Hiring Manager - 30 mins
- Case Study to give you a taster of the role - 35 mins
- In person interview with Hiring Manager, Head of Department, Stakeholder, and / or Team - 60 mins
We’re looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team and are passionate about what we do. If you want to join a team that is changing people’s lives for the better then we’d love to hear from you.
Learn more at salaryfinance.com
Salary Finance is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish.
If there’s anything we can do to accommodate your specific situation, please let us know.