London, UK
London
Londo
Londo
Londo
London, England, United Kingdom
London, England, United Kingdom
London, England, United Kingdom
London, England, United Kingdom
London, England, United Kingdom
Applications are now closed
The world needs logistics solutions that are better for people and the environment, and that’s where HIVED comes in. We are a London-based climate and logistics start-up building the first emission-free parcel delivery network at scale, powered by a 100% electric fleet. A tech company at heart, we have built a modern tech stack, novel in-house routing and decision engines, apps and data stack, plus are now shipping for over 100 brands including Asos, Zara, Karen Millen, Sky and more.
Our tight-knit team is made up of ex-Revolut, Bain, GoPuff, ASOS, Apple, Amazon, Bulb and Google employees, and we are backed by some of Europe's leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures and the British government.
HIVED is looking for a Customer Experience Manager to help build out our Customer Experience team. This is a unique role and offers the opportunity to build out the structure, processes and responsibilities of the Customer Experience team. You will set the direction for the Customer Experience team and there are strong progression opportunities as we scale this team.
HIVED has seen explosive growth in the year few years and this has been driven in large part due to the incredible customer experience that we have provided to our delivery recipients (i.e. customers that have ordered online and we are delivering their parcels). As we continue our rapid expansion, we will be separating the Customer Experience team from the Operations Dispatch team as we look to deepen our Customer Experience capability
This role will play a vital part in setting HIVED up for scale. It will be your responsibility to create a roadmap for the Customer Experience team, ensure the team is well staffed and trained and design the standard processes that the team should follow. A successful candidate will have strong opportunity to progress to more senior levels as the size of the team increases. This is an in-person role requiring a minimum of four days of working from our offices - you will primarily be based at our North Woolwich depot (E16) with some time working at our office in Shoreditch (E2)
Applications are now closed