The Mozilla Foundation is a nonprofit public benefit organization. Our mission is to ensure that the Internet is a global public resource, open and accessible to all. Join us and become part of our mission to promote openness, innovation, and opportunity online!
Twenty years ago, this meant building a browser and protecting the open web. Today, it also includes making sure AI and data driven technology is more trustworthy. In order to focus on places where Mozilla can impact the next era of our work, we are increasingly working on the topic of trustworthy AI. For us, this means especially two things: human agency is a core part of how AI is built and integrated, and corporate accountability is real and enforced.
The Email Production Associate will report to the Head of Supporter Engagement and be responsible for supporting a robust email program that serves the entire organization.
This role is critical for Mozilla Foundation to send timely and consistent email messages to its large email audience. We believe in lean data practices and support people’s autonomy in controlling their personal privacy on the web and those values are part of our email program’s DNA. That means our subscribers really want to hear from us (we have a double opt-in process) and that we have strong deliverability, but it also presents challenges in targeting and segmenting. The ideal candidate believes in the values that drive Mozilla and is willing to creatively tackle the unique challenges they present!
You will initially be engaged for 12 months, with the possibility of an extension or full time engagement subject to performance review & organizational priorities.
Here are some projects you'll likely work on in your first 6 months:
- Code a variety of email formats we send to our global supporter list with an initial focus on End of Year fundraising
- Producing and sending emails for End of Year fundraising and reporting on the results
- Support implementing our email content strategy plan and assist with collecting insights based on email analytics
As an Email Production Associate at Mozilla, you will…
- You will take approved content for emails, and load it into our email tool using HTML and CSS. This will also include QA processes to ensure accuracy for test segments, timing, link sourcing and tracking, and more. You then will schedule or send emails and confirm successful launches of the content.
- Handle content loading for our multi-lingual email program. You don't need to know the languages at all, but will need to be comfortable loading content translated into 6 different languages.
- Monitor/report on all emails (including journeys) to drive consistency, adherence to process, and QA
- Work within editorial calendar process to ensure consistent intake process for all Mozilla Foundation emails (i.e. ensure content is approved through that process and other approval processes)
- Work across timezones, handing off and taking on work to/from colleagues in other regions to ensure smooth and efficient project completion
- Occasional weekend work required, with appropriate time-in-lieu
Your Professional Profile:
- Proficiency with HTML and CSS for email
- Understanding of email analytics and what metrics are important
- Familiarity with email tools like Campaign Monitor, ActionKit, Action Network, Nationbuilder, MailChimp or similar platforms
- Power user of Excel, Google Docs, and/or Airtable
- Proactive communicator
- Incredible attention to detail
- Experience in working with global colleagues across multiple time zones
- Experience as sender for email marketing, digital campaigning, online fundraising or other strategic email programs
- Based in the following time zones: UTC-6 through UTC+3.
We Are Excited To See Any Additional Experience With:
- The ability to write SQL
- Non-profit or advocacy email programs, especially with fundraising.
- Basic Understanding of email deliverability
- Experience with Campaign Monitor, Salesforce and knowledge beyond building and sending to querying and targeting/segmenting
Salary and Benefits Information:
The Mozilla Foundation is dedicated to fair and equitable compensation for our staff. We aim to pay a competitive and market-based salary based on the responsibilities and requirements of the role. We do not ask for, or take into account, salary histories in our offer process.
The starting salary ranges for this role are listed below:
- Germany: [€40,116 - €45,063] [target salary offer - €41,354]
- UK: [£33,242 - £37,341] [target salary offer - £34,267]
- Canada: [$69,255 - $77,794] [target salary offer - $71,391]
- US: [$51,300 - $57,625] [target salary offer - $52,882]
Some regions fall into a higher salary market and this is reflected in the example ranges below:
- London: [£41,553 - £46,676] [target salary offer - £42,834]
- New York: [$64,125 - $72,032] [target salary offer - $66,103]
The range for your specific location will be discussed in screening conversations if your application is successful.
We offer the following benefits:
- Private Medical Insurance
- Extended Sick Leave
- Global Employee Assistance Program (EAP)
- Retirement Plan contributions
- Paid Time Off: annual leave + sick days and your birthday
- Company Holidays + Shutdown
- Wellness budget
- Professional Development budget
- Top up program for Pregnancy and Parental leaves
Benefits are subject to change at any time at the discretion of Mozilla Foundation.
Mozilla Foundation Hiring Practices:
Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at accommodation@mozillafoundation.org.
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