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Description
At Swytch, we’re changing the way people move. We fundamentally believe that sustainable transport shouldn't cost the Earth, so we've made it our mission to make electric transport accessible to everybody.
Founded by engineers Oliver Montague and Dmitro Khroma back in 2017, we’re a London-based startup with an industry-leading product and global recognition. To date, there are over 50,000 loyal Swytchers across 50 countries, who’ve collectively ridden over 10 million miles!
We’re now in a new and exciting phase of our journey - the launch of a truly ground-breaking new product. We're excited to be building out a team of world-class talent!
Check out our latest video for the all-new Swytch Kit: youtube.com/watch?v=x1D0VZrXHTc&t
The Role
As the sole team member of the internal IT team, you will be responsible for providing technical support to our team, ensuring that our IT services meet the required service level objectives and targets through the implementation of standardised processes. Reporting directly to the Chief People Officer, you will contribute to the growth of the department and provide support to the expanding business.
Responsibilities include, but not limited to:
- Provide 1st & 2nd Line remote technical support to the internal team (40+ employees).
- Understand, log, troubleshoot, diagnose, and resolve technical support and service requests from the team, ensuring their support needs are met to a high standard.
- Assist with onboarding new team members to the business, including configuring new laptops/desktops and software.
- Perform repairs and upgrades to hardware and software.
- Maintaining an inventory of hardware and software.
- Complete standard scheduled maintenance tasks as required.
- Assist with hardware and software procurement.
- Understanding the business needs and recommend IT solutions to optimise workflows.
- Identify and recommend system changes to improve efficiency, reliability, performance, security, and team member experience.
- Document, implement and review processes and procedures to support IT services as necessary.
Requirements
- Ability to work from our HQ in Hackney Wick, London for no less than 4 days per week.
- Previous experience in an IT support role.
- Experience in a mixed environment (Windows and Mac), primarily Windows 11.
- Proficiency with Microsoft O365 environment, including managing Emails, Teams, SharePoint, OneDrive etc.
- Experience managing SaaS products such as Anti-Virus, Asset management.
- Good understanding of Azure AD, DNS.
- Experience with Ubiquiti products.
- Basic networking knowledge and troubleshooting skills.
- Excellent written and verbal communications.
- Passion for IT and strong technical aptitude.
- Self-motivated and results-oriented.
Nice to have:
- Exposure in using Google applications (Gmail, Google Drive).
- Experience in supporting Slack and Adobe Suite.
- Previous experience working in a startup environment.
- A professional IT qualification
Benefits
- Competitive starting salary of up to £35,000
- Free lunch in the office everyday
- Cycle to work scheme
- The latest gadgets via our tech scheme
- A free Swytch Kit!
- Uncapped annual leave
- Employee Assistance Program (EAP)
- Meditation app subscription
- Regular socials
Diversity
Diversity is important to us: We are a mixed group of people from many different backgrounds, each with our unique experiences. We respect and admire our differences and believe everyone can contribute to Swytch. Our recruitment process is reviewed regularly to maintain its fair and unbiased approach, and our management team has undergone unconscious bias training. We believe our success is based on the innovation of our team, the differing opinions, and the ability to respect each other enough to brainstorm our way to new ideas.
Applications are now closed