Key Account Lead - Food To Go (Maternity Cover)Too Good To Go

At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste together.

40% of all food produced in the world is wasted. And that has a huge impact on the health of our planet, with 10% of greenhouse gas emissions coming from food waste. 

We are a social impact company and through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at ⅓ of retail value. 

But we’re more than an app: we are a certified B Corporation with a mission to empower everyone to take action against food waste, so alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.

We are growing fast, with our community 81 million users in 17 countries. Together, we have saved more than 270 million meals from going to waste since we started - but there’s still a lot more we want to achieve.

That means we’re looking for talented people with diverse skills and backgrounds to add to our rapidly growing team. That is where you come in: we’re looking for an exceptional Key Account Lead to join us in our London office and lead our Key Accounts Food To Go team in a Maternity cover capacity. This role will be on a fixed term contract of 12 months and we are looking for a February 2024 start. 

Your mission:

Leading a team of motivated, highly-skilled account managers & business developers, you will play a pivotal role in the growth of Too Good To Go by, by improving and enhancing our collaboration with Food To Go chains. You will be using a combination of your excellent commercial acumen, sector knowledge and leadership skills, to acquire, grow & retain partnerships with the UK’s largest and most prominent Food To Go chains.

Your Role:

As a Key Account Team Lead, your primary responsibility is to lead, coach & inspire your team as they nurture & grow important existing business, and win new key account partnerships by identifying new opportunities. 

Reporting to the Head of Key Accounts, you will manage a Food To Go team of one Business Development Manager and four Key Account Managers, and collaborate with team members across other Key Accounts segment teams and Key Partner Growth Management, as well as other colleagues in Global Key Accounts, Marketing and Independent Partners.

You will work with your team to define an ongoing strategy, with a strong focus on navigating complex business structures to optimise growth in existing partnerships, and building rapport with stakeholders to accelerate the expansion of new brands.

Responsibilities include:

• Team & sector leadership: full management of the Food To Go sector pipeline & forecasts and line management of Business Development Managers & Key Account Managers in the Food To Go team. You will set their goals and objectives, be responsible for their development, give effective feedback and are accountable for their overall performance
• Proactive development & nurturing of stakeholder networks: solidifying Too Good To Go’s role within our existing and new partnerships, and building strong relationships for the long-term with key decision makers and senior leaders
• Pitching: create and deliver high quality, professional presentations to potential partners, and confidently speak about the business and food waste proposition
• Account Management & Growth: oversee the Food To Go team’s portfolio of key chains, ensuring the partnerships are strong, we have meaningful relationships with numerous stakeholders in their businesses, and delivering strategies to grow the accounts. The focus should be on maximising our store coverage and overall supply, and guiding them on a zero waste approach
• Planning and forecasting: building reports to track performance and identify trends, and creating financial projections and forecasts for internal & external planning and joint business building
• Building strong commercial proposals that provide our partnerships with long-lasting foundations to enable our joint mission to reduce food waste 
• Contributing to the UK Key Account strategy and supporting international collaboration across global key chain opportunities
• Supporting roll outs: working with our partners and our Key Account & Key Partner Growth Manager teams to plan, schedule and execute store rollouts at scale
• Frequent collaboration required with Marketing teams both internally at Too Good To Go and within partner organisations, to maximise the opportunities to maximise awareness of partnerships and sustainability goals progress

Requirements: 

• Extensive commercial experience working in or with large national brands, & navigating complex organisational structures, for example in commercial, strategic or procurement teams/roles. Direct experience in or exposure to the Food To Go sector preferred, but not an essential requirement
• Strong team leadership and people management experience, demonstrating an ability to motivate, drive performance, and create individual and team objectives in order to achieve commercial goals
• Strong knowledge of Key Account Management and Sales techniques. Having received formal training on Sales & Account Management methodologies and frameworks will be looked at favourably, although is not a prerequisite. You should be comfortable working within long sales cycles
• Strong Sales/Business Development experience, demonstrating an ability to establish, nurture and win leads by selling in a proposition to a variety of senior stakeholders that anticipates and accommodates each account’s specific needs, while not deviating from Too Good To Go’s core values and product
• Excellent commercial acumen and strategic thinking, with a track record of unlocking opportunity, overcoming commercial and operational challenges, and delivering value and growth
• Ability to lead difficult negotiations skilfully, and create and deliver high impact pitches
• You’re a master communicator, you know when to speak, you know how to listen, and you know how to engage a whole room and keep their attention
• Data Analysis and MS Excel skills to use raw data to create performance reports and projections to identify and understand trends, opportunities and issues
• Strong team leadership and people management experience, demonstrating an ability to motivate, drive performance, and create individual and team objectives in order to achieve commercial goals
• A passion for the mission and raising awareness of food waste & sustainability

Our values:

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

What we have to offer

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role
• Working alongside an international community of users, partners and 1,100+ colleagues across 17 countries that are on the same important mission
• Personal and professional development opportunities in a fast-paced scale-up environment
• An inclusive company culture where you can bring your authentic self to work
• A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care to offer
• A competitive salary with opportunity for performance-related bonuses
• 25 days of annual leave, in addition to UK Bank Holidays
• Christmas Eve and New Year’s Eve off as well
• Private business health insurance, with numerous perks and well-being benefits

Benefits

• WORK FLEXIBLY: 
• Enjoy hybrid working from our great offices, at home or abroad
• Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave
• Health insurance and pension plans (subject to country of employment)
• Additional days off for significant life events
• CELEBRATE & SOCIALISE
• Regular social events like summer and winter parties
• Coffee, snacks and fully-equipped kitchens
• Get to know our community with a monthly free Surprise Bag
• Paid volunteer time through our Shareback volunteering programme
• Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups

How to apply

Please submit your resume and cover letter in English. We do our best to reply to all applications within a few weeks of receiving them, however due to high volumes of applications it can sometimes take longer.

 

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