IT Support Engineer, UKHuma

London, UK 16-06-2023
Giving the world more time. 

For the first time in human history, we have the technology, data, and insights to redefine health. Together with our partners, we will make the leap from reactive to proactive medicine. By collectively benefiting from the data we individually generate, we can all live our longest, fullest lives.  Huma partners with scientists, technologists, healthcare, and life sciences professionals to understand, treat, and ultimately prevent ill health. Giving knowledge and power to those with medical conditions, while saving clinicians time, energy, and valuable resources.

This is an office based position in London, you will be required to attend the office 5 days a week.

Your mission

    • Work as a team to deliver a timely resolution of tickets via Huma’s ticketing system whilst adhering to internal SLAs
    • Provide proactive and/or reactive technical support and guidance to teams across Huma
    • Work as a team to design, implement and document internal networks, systems, policies, processes and work instructions on a continual basis
    • Adhere to company policies and procedures and follow work instructions as part of Huma’s regulatory compliance
    • Access control management and ongoing maintenance through Azure AD + Google Workspace (account provisioning, account revocation, account resets etc.)
    • Managing the Apple device fleet via Huma’s MDM
    • Ensure the performance, quality and responsiveness of internal systems including but not limited to laptops, desktops, network infrastructure, conferencing hardware etc.
    • Performing general proactive and reactive maintenance tasks on computers, laptops, printers, networking infrastructure, conferencing hardware etc.
    • Perform regular patching of Huma systems including but not limited to laptops, desktops, network infrastructure, conferencing hardware etc.
    • Producing and presenting evidence as part of Huma’s regulatory audits
    • Completion of onboarding and off-boarding sessions
    • Experimenting with new tools and technologies to produce cutting-edge solutions to business problems
    • Ensuring adequate levels of IT equipment is readily available
    • Installation and assistance with IT related equipment: laptops, desktops, network infrastructure, power supplies, monitors, conferencing hardware, speakers, TVs, stands, cables and other applicable equipment

From day one in this role, we’ll expect you to have

    • A keen interest in IT and providing exceptional support with a view of progressing your career
    • Strong understanding of computer fundamentals
    • Confident communication skills
    • 3+ years experience in providing IT support
    • Knowledge of the Apple ecosystem (iOS, MacOS, Apple Business Manager, Apple e-Commerce etc.)
    • Knowledge of other ecosystems such as Linux and Microsoft
    • Strong knowledge of Azure, Google Workspace and MDM technologies
    • Knowledge of general cloud principles 
    • Basic network troubleshooting techniques for routers, firewalls, switches, access points, laptops, desktops and mobiles
    • Knowledge of ping, traceroute, DNS, routing, VPN etc.
    • Applicants will ideally either be CompTIA A+, MCP or have an equivalent further education qualification
    • An ability to work independently but also collaboratively
    • A strong work ethic and ability to work in a fast paced environment

It’s great, but not required, if you have

    • Knowledge of Cyber Essentials and Cyber Essentials PLUS
    • Knowledge of ISO 13485, ISO 27001
    • Knowledge of EU MDR / FDA Class II
    • Experience with the Atlassian software suite
    • Experience with working to a quality management system

You will thrive at Huma if you are

    • A self-solver - you are resourceful and  seek solutions through collaboration
    • A strong communicator - you practice open and clear dialogue while listening with fairness 
    • Detail-oriented - working with people’s health means we obsess over every detail and make sure we get it right 
    • A problem-solver - a passion to creatively find solutions that solve one of the biggest global challenges – human longevity
    • A builder - you roll up your sleeves and get things done
    • A collaborator - you achieve some of the greatest results by working together

What we can offer you

    • Competitive pension scheme & salary sacrifice with Aviva
    • Prioritisation of your health and wellbeing with ClassPass or Urban Sports Club
    • EAP scheme and gym membership discount with AXA
    • Progressive private health insurance with Aviva
    • AIG Life & income protection scheme
    • Generous share options - every employee is an owner
    • 25 days paid vacation + UK bank holidays
    • Home office allowance to support home working
    • Bike2Work scheme
    • Season ticket loan
    • Family first culture - giving the flexibility you need
    • Growth & development opportunities
Come join us!  

We believe magic happens when you bring together diverse ideas, experiences, and styles. We want to create a world where people live longer, fuller lives, and to do that well we need a team that represents all of the people and communities who use our solutions. We aspire to create an environment where everyone has the opportunity to do their best work. We are always looking for ways to improve so if you have any suggestions, please get in touch. 

Dear recruitment agency friends: Huma attracts an amazing number of direct candidates and we do not need any help at this stage, so please do not send us unsolicited agency resumes. This is not a great use of your time, and we will not accept any liability or fees for any resumes or candidates which we have not asked you to find for us.

Applications are now closed