About Salary Finance
Working with employers, we provide a financial wellbeing platform as an employee benefit, helping employees to understand their money better, get out of debt faster and save for their future. We already have a reach of over 4,000,000 employees through our relationships with over 600 of the biggest companies in the UK.
By improving employee financial wellbeing, we have a very real and meaningful impact on people’s lives. We remove the stress and worry associated with financial difficulties by dramatically reducing the interest rates employees pay on their personal debt, and provide them with the tools needed to start saving sooner and be more financially secure. We are backed by some of the biggest brands, including investments from Blenheim Chalcot (the UK’s leading venture builder), Legal and General (the FTSE 100 insurer and asset manager), Experian and Goldman Sachs, and funding partnerships with JP Morgan and Virgin Money.
Launched in 2015, we have made excellent progress, and are scaling fast. We are named BITC’s Responsible Business of Year 2018, included in KPMG’s Global Fintech 100, listed top of the Forbes' list of socially-responsible startups, and profiled by the Financial Times, the Times, the Wall Street Journal, the Guardian, the Telegraph, CityAM and the Institute of Directors.
Your role in our mission
We are looking for a Lead Collections Strategy Analyst to join us for a six month fixed term contract, with a possiblity of extension, to help drive the best outcomes for our customers who find themselves struggling.
What you’ll do
You’ll find yourself working on diverse projects and having personal responsibility for delivery across a wide range of collections and recoveries strategies.
That will include designing, implementing and monitoring contact strategies, implementing the strategy for debt placement, working on debt sales or measuring how changes in product construct might affect future customer outcomes. You’ll deliver solutions that are well controlled and measured and that are automated and scalable.
You’ll help shape the team, providing mentoring and coaching to more junior colleagues and provide valuable external contexts to shape our strategy.
About you:
Essentials
- A good level of relevant experience in a consumer credit collections or credit decisioning role
- Deep knowledge of coding in SQL
- A broad understanding of the regulatory environment in which Salary Finance operates and specific knowledge of collections regulation
- Ability to turn data into meaningful insights that drive positive outcomes for both the customer and the company
- You can implement controls for complex processes
- You are commercially minded with experience analysing data and setting Collections strategies that continuously improve customer and financial (impairment) outcomes
‘Nice to haves’:
- Leadership experience
- Ability to present to an audience of senior stakeholders
Who you are
We embrace our differences, but there’s one thing we like to share, which is our values, so it’s important to us that you are:
- Fearless, and able to make the impossible possible.
- Responsible, and want to help build a business that delivers a meaningful difference to society.
- Dedicated and want to commit to an exciting journey even through the highs and lows.
- Empathetic and truly care about every colleague and customer.
- United, because you understand we achieve more when we work as a team.
- Humble, and take feedback as a way to continuously improve.
What do you get for all your hard work?
- Company bonus scheme 💰
- 25 days holiday with an extra day off on your birthday 🎂
- Office first with up to a day a week working from home 🏢
- Generous company benefits to include pension and life assurance and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships 🤸
- Enhanced policies that are family and pet friendly, to include company sick pay and peternity leave 🐶
- Great career development in a fast paced environment 🚀
- Regular company socials (post covid, although we've got quite good at virtual ones too!)
- Volunteer days as part of our CSR program 🤝
- More great perks to include weekly snacks, tuckshop, cycle to work, help to save and much more! 🍭
The typical interview process
- Phone call with our Talent Manager - 20 mins
- Video interview with Hiring Manager - 30 mins
- Case Study to give you a taster of the role - 35 mins
- In person interview with Hiring Manager, Head of Department, Stakeholder, and / or Team - 60 mins
We’re looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team and are passionate about what we do. If you want to join a team that is changing people’s lives for the better then we’d love to hear from you.
Learn more at salaryfinance.com
Salary Finance is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish.
If there’s anything we can do to accommodate your specific situation, please let us know.