About Salary Finance
Working with employers, we provide a financial wellbeing platform as an employee benefit, helping employees to understand their money better, get out of debt faster and save for their future. We already have a reach of over 4,000,000 employees through our relationships with over 600 of the biggest companies in the UK.
By improving employee financial wellbeing, we have a very real and meaningful impact on people’s lives. We remove the stress and worry associated with financial difficulties by dramatically reducing the interest rates employees pay on their personal debt, and provide them with the tools needed to start saving sooner and be more financially secure. We are backed by some of the biggest brands, including investments from Blenheim Chalcot (the UK’s leading venture builder), Legal and General (the FTSE 100 insurer and asset manager), Experian and Goldman Sachs, and funding partnerships with JP Morgan and Virgin Money.
Launched in 2015, we have made excellent progress, and are scaling fast. We are named BITC’s Responsible Business of Year 2018, included in KPMG’s Global Fintech 100, listed top of the Forbes' list of socially-responsible startups, and profiled by the Financial Times, the Times, the Wall Street Journal, the Guardian, the Telegraph, CityAM and the Institute of Directors.
Your role in our mission
We’re looking for an exceptional Technical Business Analyst to help us revolutionise some of our core collections processes. Reporting to our Head of Collections, you will play an instrumental role in transforming how we support customers who find themselves in financial difficulty.
What you’ll do:
Your priorities for the first 12 months will be to:
- Deliver tech-driven collections capabilities that are capable of rapid change and A-B testing
- Transform key processes that are currently unscalable and/or require too much manual intervention, including by defining requirements for core back-end processes
- Produce a data environment that supports our collections analysts in providing powerful insights
- Define a control environment to ensure our policies are implemented in practice
To succeed, you will:
- Work closely with our collections, engineering, BI and product teams to work up detailed requirements.
- Help us to push for continuous / iterative improvement in our collections capability
Keep your key stakeholders up to date with the progress we’re making, flagging delivery risks and making recommendations on what we should do next
About you
- You know how to get to the bottom of a business requirement and you can develop a solution that is tailored to the specific problem you’re trying to solve
- You love analytical problems and have a knack for solving them
- You can produce clear and concise documentation
- You can write SQL code and you’re a whiz in Excel
- Ideally you would have some experience in consumer lending and / or in collections
There are also a few “soft skills” that are very important in this role:
- You are a strong communicator and you love working with and influencing a large number of stakeholders
- You don’t settle for half-baked - you set high standards and you’re always pushing for continuous improvement
- You don’t mind ambiguity and you’re comfortable with quickly changing direction and making last minute changes
This is a challenging role - we’re looking for someone who is excited about the prospect of making a real difference and is not afraid to get their hands dirty.
Who you are
We embrace our differences, but there’s one thing we like to share, which is our values, so it’s important to us that you are:
- Fearless, and able to make the impossible possible.
- Responsible, and want to help build a business that delivers a meaningful difference to society.
- Dedicated and want to commit to an exciting journey even through the highs and lows.
- Empathetic and truly care about every colleague and customer.
- United, because you understand we achieve more when we work as a team.
- Humble, and take feedback as a way to continuously improve.
What do you get for all your hard work?
- Company bonus scheme 💰
- 25 days holiday with an extra day off on your birthday 🎂
- Office first with up to a day a week working from home 🏢
- Generous company benefits to include pension and life assurance and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships 🤸
- Enhanced policies that are family and pet friendly, to include company sick pay and peternity leave 🐶
- Great career development in a fast paced environment 🚀
- Regular company socials (post covid, although we've got quite good at virtual ones too!)
- Volunteer days as part of our CSR program 🤝
- More great perks to include weekly snacks, tuckshop, cycle to work, help to save and much more! 🍭
The typical interview process
- Phone call with our Talent Manager - 20 mins
- Video interview with Hiring Manager - 30 mins
- Case Study to give you a taster of the role - 35 mins
- In person interview with Hiring Manager, Head of Department, Stakeholder, and / or Team - 60 mins
We’re looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team and are passionate about what we do. If you want to join a team that is changing people’s lives for the better then we’d love to hear from you.
Learn more at salaryfinance.com
Salary Finance is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish.
If there’s anything we can do to accommodate your specific situation, please let us know.