As Europe's leading provider in the field of micromobility, TIER's mission is to change mobility for the better. And to do that, we need talents like you who love innovation and exciting challenges as much as we do. Help us make mobility more sustainable and become part of the team!
Let's #changemobilityforgood
Permanent / full time position / requires travelling
THE ROLE AND YOUR IMPACT AT TIER
- Operations management: recruit, train, and manage the team of Operations Managers in your region. This includes the people and performance management;
- Operations partners management: manage a portfolio of external partners, source, contractualise and onboard;
- KPI's tracking: define Operations Managers’s KPIs, and follow-up with them, help the team to define the priorities, with a focus on the highest-impact levers, develop plans to achieve regional targets, and track progress towards the goals that have been set for your region;
- Analytical support: provide analytical support to Operations Managers, including the use of Looker, Excel, and other analytical tools. Derive insights and action plans from detailed ops metrics analysis;
- Product & process compliance: ensure that new product features and all related operations are rolled out smoothly in local markets and that local ops. teams comply with TIER processes and standards (e.g HR, Legal, Safety);
- Communication & best-practice sharing: identify and foster best practices across the region and between local markets. Identify, prioritise and escalate product features requirements for continuous improvement;
- Operations improvement initiatives: cross-functional project management: operations improvement initiatives & innovation fostering through facilitating experiments in local markets;
- Region development & planning: support the Head of Operations in forecasting, budgeting activities & tender related activities to ensure sustainable growth;
- Revenues & cost tracking: closely work with controlling department to rein tight cost discipline within your scope of operations, and ensure variance to budget is understood and acted upon.
YOU’LL FIT GREAT WITH THESE SKILLS AND QUALIFICATIONS
- Master’s Degree in Engineering or Business or equivalent;
- 5+ years’ experience in operations management, consulting, manufacturing, engineering, or in a startup/entrepreneurial role;
- Prior experience in the mobility, transport, or logistics industry (e.g. Uber, Deliveroo) is preferred;
- Strong people management and performance management skills;
- Analytical & data-driven; knowledge of data tools & visualisers (e.g. Excel/Google Sheets, Looker, Tableau, Kepler, SQL);
- Previous project management experience is a plus;
- Organised and structured mentality, comfortable working in a fast-paced and demanding environments;
- Conflict management competencies;
- Excellent communication skills in English (oral and written);
- Availability to travel.
THIS MAY INSPIRE YOU
- Join us at the forefront of one of the most exciting and rapidly moving industries
- We’re agile, we’re growing and so will you! At TIER, there’s space for exponential professional development and room to make a huge impact on the business going forward
- Being part of the team means you’re part of its success. Our VSP program gives you an opportunity to have a share in the company – nothing like invested interest!
- For Head Office roles - We support your growth with an annual development budget
- Surf your city with free rides on our e-scooters and e-bikes
- Diversity and inclusivity is super important to us, so enjoy initiatives & programs such as #WomenofTIER & #Queer@TIER
- Benefit from flexible hours and our remote work options
- Profit from competitive compensation combined with perks like memberships with Nilo Health and Blinkist
- Be part of one of the fastest growing and most funded startups in Europe with a world-class team of serial entrepreneurs (Co-founder of Rebuy, Takeaway, and Coup) and high-performers (Ex BCG, Uber, JPMorgan, Delivery Hero, and more)
*Depending on the role and location your benefits may differ.
We actively encourage a diverse and inclusive environment that fosters each employee’s individuality at TIER. We take affirmative action to ensure equal opportunity for your application, regardless to your nationality, ethnic or national origin, skin color, religion, disability, sex, sexual orientation or gender identity. Come as you are and join our ride!
In case you are living with disabilities, chronic illness or neurodiversity please inform us, to provide you with the proper assistance in the application process.
If we could spark your interest and you want to change mobility for good with us, apply now and let us know why you’re the one for the job! We encourage everyone to apply and grow with us. Even if you may not tick all the boxes of the requirements, we are happy to hear about the value you can add to the team. We are all learners!
We are looking forward to your application!