About ZAVA:
We're on a mission to provide our patients with healthcare that is accessible and dependable at a fraction of today's cost.
Our team of Doctors, Engineers, Customer Support Advisors, Marketers, Product Managers, UX Designers, Pharmacists, and Commercial & Operations Specialists work collaboratively, to develop and maintain a digital healthcare platform that provides our patients with healthcare that suits their needs & schedules.
The pandemic changed our lives, requiring us to find flexible, remote and innovative healthcare solutions to meet our needs during challenging and changeable periods. Many of our patients turned to telemedicine as a convenient solution to getting their healthcare online from the comfort of their homes. And through delivering a safe and efficient digital healthcare service, we've provided over 8 million consultations across the UK, Germany, France, and Ireland, enabling millions of people with essential access to healthcare when they needed it most.
It's our motivation to continue fulfilling their needs and to expand further to meet the needs of others, ensuring we're always there with the latest tech, treatments and advice. Because we're doing more than providing healthcare, we're enabling & empowering people by making healthcare work for them.
We’re here because we care about healthcare and we plan to be the largest digital primary healthcare platform for people across Europe.
About the role:
The digital healthcare market is a very exciting and competitive space that has seen considerable growth over the last few years.
The role of the Clinical Pharmacist is to work in a multidisciplinary role in our clinical and pharmacy team, to ensure we deliver, develop and maintain high standards in our own current services with our health clinic partners and across ZAVA associated pharmacies. Predominantly you will help support and manage the clinical elements of our health clinics partnership, along with relevant clinical governance processes and the regulatory frameworks.
You will report into the Clinical Chief of Staff, who will direct and support you to help ensure we are in line with regulators such as CQC, MHRA, RQIA, GMC and GPhC.
What can you expect from working with us? / What's in it for you?
- Patient-focused mentality - Care is our fundamental deep-down motivation. We’re an organisation full of smart people who care - about patients, about each other and about doing the right thing. And because of this, we receive great patient reviews (http://bit.ly/2JDl2m2)
- Training - You will take part in training and teaching programme, learning how to safely practice and develop telemedicine.
- Safe and regulated environment - we have passed multiple regulatory inspections in the UK, including a recent inspection by the Care Quality Commission (CQC) who gave us a ‘Good’ rating across all key areas, which means we’re considered to be a safe, effective, caring, responsive and well-led telemedicine provider (http://bit.ly/2QUAs7J)
- Opportunity to influence the future of healthcare - Outside of your clinical role you will review the ways in which we can help more patients in Germany through innovation. You will play a key role in how we increase our clinical offering, expand our range of services and refine and improve our platform.
- Forward-thinking, collaborative and social team - Reporting into the DE Clinical Lead, you will sit within a dedicated team of German speaking doctors as well as the wider clinical team - a dynamic group of GMC registered doctors from a range of countries and backgrounds.
- Weekly training - You will take part in our extensive weekly training and teaching programme, learning how to safely practice and develop telemedicine.
Day-to-day the work will encompass:
Cross-company collaboration
- To ensure our patients receive the best care, you will work closely with our Customer Support team. You will also collaborate with the Service Expansion team, Product Development, User Research, Public Relations, Marketing and IT to guarantee our platform remains safe, relevant and easy to use.
Clinical expertise
- Ensuring the clinical (PGD author) and regulatory aspects of the SLA within our current Health Clinics partnership contract are met. This may be evidenced by you carrying out audits or writing reports and recommendations for changes to our services.
- Maintaining a good relationship with all relevant partners and being an approachable point of contact for them.
- Staying up to date on your clinical training and clinical topics related to the services we offer / look to offer and recommending changes where needed.
- Joining strategy meetings with our Clinical Lead and helping to early scope development opportunities.
- Carrying out and presenting clinical audits, supported by the Governance Lead.
- Becoming an expert in online healthcare regulation and another Pharmacist point of contact internally for such issues
- Support the Clinical Governance team with:
- Aspects of concern within health clinics are fully investigated and addressed by ZAVA as needed.
- ZAVA clinical and pharmacy audits
- Using and owning the administration of the Learning Management System
- Support the ZAVA pharmacy operations and act as Responsible Pharmacist minimum 1 day a week as needed (this can be increased or decreased at busy times)
- Work with our Superdrug Clinical Lead who will support you and ensure our Superdrug partnership is operating safely and meeting our contractual obligations.
- Be the clinical point of contact for health clinics to ensure their needs are supported by ZAVA.
- Become an expert on health clinic partnerships by knowing the service offering in depth. You will support internally on service strategy development and implementation with the health clinics team alongside the clinical and commercial teams.
- Manage the provision of Patient Group Directions (PGDs) and lead on coordination of any associated updates with them e.g. website content, an online learning platform/PGD database and communications internally and externally.
Communication and relationships
- Continuing to support our partner relationship by being proactive as well as actively responding to our partners and ensuring communication with them is timely and accurate.
- Liaising with colleagues across the company to make sure they are updated and they have made any relevant updates changes as requested by you.
- Liaising with our partners as necessary to inform them of updates and timelines.
Operations
- Overseeing the management of the online learning materials to ensure they are available to relevant staff members.
- Support the ZAVA pharmacy operations and act as Responsible Pharmacist minimum 1 day a week (this can be increased or decreased at busy or quiet times)
- Stay up to date with all of the ZAVA processes and SOPs.
Growth
- Working with the wider business including the marketing team, the Customer Support team, operations and the clinical team to ensure our customers receive a WOW service and grow in line with company targets.
Experience and qualifications:
- GPhC registered pharmacist; meeting all current revalidation requirements (at least 3 years post pre-registration)
- Strong organisational skills
- (Not essential) Clear understanding and experience of how healthcare can be delivered online
- (Not essential) some experience in travel health and / or vaccinations (or we can support formal training in this area)
Added bonus if you have experience:
- Experience operating and managing PGDs
- Experience with providing medical information
- Pharmacist - Independent Prescriber
Line Manager:
- Clinical Chief of Staff
Application Journey:
- 15 minute call with People Team
- Take home task
- 30 minute interview with Clinical Chief of Staff & Head of UK and IE Operations- (in office)
- 45 minute Interview with Clinical Lead for UK & Chief Medical Officer
Benefits from the day you join:
🏖 25 days holiday + bank holidays + Birthday day off
🩺 Healthcare cash back plan through SimplyHealth, as well as advice, counselling and corporate discounts
🧘🏽 Membership to Headspace (mindfulness application)
💙 20% off all ZAVA product & services for you and your friends/family
🏡 Remote flexible working
💻 Macbook Pro
🏢 Modern office with breakfast, hot drinks, bike storage and shower facilities
🐶 Dog friendly office
Additional benefits following probation period:
💰 £500 training budget per year (after 3 months)
✈️ Company sabbatical after 2 years
🗺 Opportunity to work from overseas for 2 months each year
🤑 Enrolled on discretionary company bonus scheme
Core working hours
Our core business hours are 10am - 4pm. How you make up the rest of the hours, to make a total of 40 hours per week, is up to you!
Diversity is everywhere and it makes the world a more interesting place. At ZAVA we encourage diversity, welcome difference and celebrate new ideas. Everyone is welcome to apply to ZAVA, regardless of origin, creed, disability, age, nationality, marital status, partnership status, sexual orientation, gender or other legally protected reasons. Additionally, research shows that generally, men are happy to apply for positions where they fit 60% of the requirements or higher, whereas women and underrepresented groups often will not apply unless they fit the requirements almost entirely. If you think you’d be great in this role, even if you don’t match all the requirements we have listed, we’d still love to hear from you!
Please note: certain positions will be subject to a satisfactory DBS check.