People Advisor Zava

London 16-08-2023

About ZAVA:

We're on a mission to provide our patients with healthcare that is accessible and dependable at a fraction of today's cost. 

Our team of Doctors, Engineers, Customer Support Advisors, Marketers, Product Managers, UX Designers, Pharmacists, and Commercial & Operations Specialists work collaboratively, to develop and maintain a digital healthcare platform that provides our patients with healthcare that suits their needs & schedules.

The pandemic changed our lives, requiring us to find flexible, remote and innovative healthcare solutions to meet our needs during challenging and changeable periods. Many of our patients turned to telemedicine as a convenient solution to getting their healthcare online from the comfort of their homes. And through delivering a safe and efficient digital healthcare service, we've provided over 8 million consultations across the UK, Germany, France, and Ireland, enabling millions of people with essential access to healthcare when they needed it most. 

It's our motivation to continue fulfilling their needs and to expand further to meet the needs of others, ensuring we're always there with the latest tech, treatments and advice. Because we're doing more than providing healthcare, we're enabling & empowering people by making healthcare work for them. 

We’re here because we care about healthcare and we plan to be the largest digital primary healthcare platform for people across Europe.

About the role:

This is a true generalist role, you will act as a trusted advisor for managers across your client group (Technology, Commercial and Marketing). You will advise on all People related activities across the full employee lifecycle. You will be inquisitive, challenge perspectives and find creative solutions to problems. This role is ideal for an established People Advisor/ People Generalist looking to take their next step.

What can you expect from working with us?

  • Variety: You will work with a varied client group, each with their own opportunities and challenges. You will support your client group on a day to day basis, helping managers resolve any ER issues. Alongside this you will work closely with our talent acquisition team to support bringing the best new talent to ZAVA.  
  • Receptiveness to new ideas: We’re breaking new ground all the time, which means there’s no tried and tested way yet. We want you to push the boundaries, try new things and take responsibility for big ideas.
  • Trust and autonomy: You’ll have the freedom and flexibility to manage your own schedule, get stuck in and make a real difference.
  • Cross-company collaboration: You will have the opportunity to work closely with teams from across the organisation. You’ll also work with and learn from others in the People team, including both People Partners and Talent Acquisition colleagues. 

Day-to-day the work will encompass: 

    • Employee Lifecycle: You’ll be the first point of contact for all employees within your client group, supporting them across the full employee lifecycle, from onboarding to off boarding and everything in between. This will involve looking after all the administration for your client group. 
    • Advise and coach: You’ll support and advise managers to navigate any ER issues, alongside proactively coaching managers on how to best support and develop their teams.
    • Employee Engagement: You'll take the time to really get to know your client groups and be a trusted partner for managers and employees alike. You will help foster an inclusive culture to ensure everyone is engaged, understands what is expected of them and has the opportunity to develop during their career at ZAVA. 
    • Day-to-day HR Management: As a regulated organisation it’s vital that our employees are up to speed on ZAVA’s HR policies, procedures and best people management practises, you’ll play a key role in ensuring this is all up to date.
    • Projects: You will work with the wider People team to plan, execute and support on both company wide and client group specific projects and initiatives. 
    • Excellence and quality:  You’ll strive for and help others achieve high standards.   You will be  instrumental in communicating, collaborating and interacting with people at all levels to ensure our teams are motivated and performing at their best. 
    • Problem solve: You will ask questions to understand the root cause of a problem, or the reasoning behind a decision and challenge as appropriate. You are constantly seeking out new knowledge and information to develop ideas, insights and solutions.Recruitment: You will be responsible for supporting managers to find the best talent and recommending solutions for hard to hire roles

Experience and qualifications: 

  • Proven and demonstrable client group experience, with an ability to navigate complex people situations and a strong knowledge of UK Employment Law. 
  • Solid ER experience, with an ability to manage a high caseload, prioritise effectively, work at speed and manage competing deadlines. 
  • Excellent communication skills - working collaboratively with people across all teams in the business you will have a high level of emotional intelligence to support and adapt your style to understand the different needs of employees. 
  • You’re exceptionally well-organised, with excellent attention to detail and can move long-term projects forward while also juggling immediate priorities
  • An empathetic and creative problem solver, able to adapt in ambiguous and changing contexts. 
  • A hands-on and can-do attitude to work. You are able to take ownership and run with things seeking input and guidance as appropriate. 
  • A strong desire to create an inclusive, collaborative and engaging workplace culture.

It would be advantageous but not essential to:

  • Experience with agile methodology 
  • Experience with technology and marketing teams

Line Manager:

  • People Partner

Application Journey:

  • 15 mins screening call with People Team
  • 30 mins hiring manager video call with the line manager
  • Take home task to be presented in a 1 hour panel interview

Benefits from the day you join:

🏖 25 days holiday + bank holidays + Birthday day off

🩺 Healthcare cash back plan through SimplyHealth, as well as advice, counselling and corporate discounts

🧘🏽 Membership to Headspace (mindfulness application)

💙 20% off all ZAVA product & services for you and your friends/family

🏡 Remote flexible working

💻 Macbook Pro

🏢 Modern office with breakfast, hot drinks, bike storage and shower facilities

🐶 Dog friendly office

Additional benefits following probation period:

💰 £500 training budget per year (after 3 months) 

✈️ Company sabbatical after 2 years

🗺 Opportunity to work from overseas for 2 months each year

🤑 Enrolled on discretionary company bonus scheme

Core working hours

Our core business hours are 10am - 4pm. How you make up the rest of the hours, to make a total of 40 hours per week, is up to you!


Diversity is everywhere and it makes the world a more interesting place. At ZAVA we encourage diversity, welcome difference and celebrate new ideas. Everyone is welcome to apply to ZAVA, regardless of origin, creed, disability, age, nationality, marital status, partnership status, sexual orientation, gender or other legally protected reasons. Additionally, research shows that generally, men are happy to apply for positions where they fit 60% of the requirements or higher, whereas women and underrepresented groups often will not apply unless they fit the requirements almost entirely. If you think you’d be great in this role, even if you don’t match all the requirements we have listed, we’d still love to hear from you! 

Please note: certain positions will be subject to a satisfactory DBS check.


Applications are now closed