Lead User Researcher Accurx

User Research at Accurx

Our users are at the heart of everything we do at Accurx. By having a deep understanding of the needs of frontline NHS staff, we’ve built software that solves a real problem and is simple to use. By always placing our users at the centre of product development, we now have over 100,000 frontline NHS staff use Accurx to communicate with patients and each other every week. We need someone who can help us scale this, ensuring as a company we remain incredibly user-focused as we grow.

Quotes from our users:

“I genuinely believe you have saved a number of lives by preventing unnecessary exposure to infection...an amazing example of how response technology in the NHS should be….”

“Thank you for role modelling help & innovation in these challenging times. You are an inspiration to us all…”

“Amazing what your team is doing for the country. I hope you all realise the really significant contribution you are all making…”

Life as a Lead User Researcher at Accurx

In this role, your focus will be on managing and supporting a team of up to 6 user researchers to deliver high quality, agile user research for their product teams.

As the company continues to scale and grow into new markets, this role of supporting our user researchers to deliver outcomes that will give our end users the best outcome will play a huge part in the future of our company – in doing so, you'll hopefully have a significantly-positive lasting effect on the health & care sector.

You’ll also join our UX function that’s composed of Product Designers, User Support, and User Researchers. You will join our User Research Guild and be an integral part of the growth and expansion of our research practice at Accurx! This role will report to our VP User Experience and will be based near Old Street/Liverpool St in London with the flexibility of working from home twice a week.

In this role you will:

• Manage, coach and mentor user researchers across all levels (junior to senior) to deliver high quality user research
• Create a safe space for user researchers to thrive
• Foster opportunities for alignment and collaboration between user researchers
• Work with the user research community to evolve and scale our processes
• Work closely with the VP User Experience and the product leadership team to ensure we're aligning to our strategies
• Work closely with a variety of senior stakeholders across the organisation

We'd really like to hear from you, if...

• You have significant experience managing other User Researchers
• You have strong leadership skills and the ability to coach the team in the appropriate methods and approach required
• You are experienced in a wide range of exploratory, generative and evaluative methods
• You have experience improving research processes and defining best practice
• You're experienced in using user insights to help shape product strategy in your team
• You're mission-driven and care about positively impacting the lives of billions
• You're excited by change and a fast-paced learning environment
• You love solving problems, and relish in the constant challenges a startup throws your way
• You're an excellent communicator with the ability to translate complex to simple, bringing your ideas to life
• When you see something not working, you'll flag it and be part of the solution
• You share our values

Salary & Benefits package:

• £70,000 - £85,000 salary + meaningful share options
• Flexible working including core hours and up to 2 days remote working per week
• Generous leave policies including 28 days holiday (plus bank holidays) and enhanced parental leave
• £1000 annual learning and development budget; £500 wellness budget
• Time on the frontline - Everyone visits a GP practice at least twice a quarter to truly understand how a practice runs, the difficulties they face with technologies and how we can help.
• And much more.
• You're mission-driven: you care about positively impacting the lives of millions.
• You’re always collaborating: you place team success over personal success and you enjoy working in an open, collaborative environment.
• You demonstrate responsible ownership: when you see something not working, you'll flag it and be part of the solution
• You seek continuous improvement: you’re always developing new skills and insights, while exploring ways to do things better
• You’re mindful of balance: you're conscious of your own health and that of others. You think carefully about how best to focus your efforts, knowing when to push yourself to reach a goal.