Product ManagerSocial Value Portal

London, England, United Kingdom 02-06-2023


About us

We’re a company on a mission to deliver £100bn in social value to help people, places and the planet thrive. We launched in 2014 and within a short time have become the market leader in measurement and reporting of social value in the UK. The market is young and rapidly growing and we have recently received series A investment to further scale the business, both in the UK and internationally. 

We’re a fast-growing SaaS scale-up, with over £14.5bn of social value being tracked through our digital platform to date. We have a suite of user-friendly, online collaboration tools that enable our clients in the public, private and voluntary sectors to work together to deliver social value. Our core offering is an evidence-led social value measurement framework, called the Social Value TOM System (Themes, Outcomes and Measures).  We not only provide a platform, but our proposition spans a consultancy division, as well as a new social value learning academy.

What we are looking for

We are looking for a Product Manager to join our growing product team to lead the definition, delivery, and go-to market for the eLearning and Accreditation products in our portfolio.

Working with senior stakeholders across the business, you will have the opportunity to influence, shape and deliver this key new aspect of SVP’s business, which will have a significant impact for society through driving up the Social Value awareness, maturity, and capability of major organisations and their supply chains.

As Product Manager, you’ll be responsible for managing these new products from launch, growing them into significant new revenue streams for the business.

**As we have not provided a salary on this role whilst we benchmark the market, please ensure you state your salary expectations on the application form**

What will you be doing

  • Developing and maintaining the products’ vision, strategy and roadmap
  • Shaping the products’ value propositions, working closely with sales, and marketing to deliver an effective go-to-market strategy
  • Engaging stakeholders and users to iterate on the product design and experience
  • Managing 3rd party suppliers and partners to develop and deliver elements of the platforms and experience
  • Designing the end to end operational processes to support the product experience
  • Defining and owning the OKRs and KPIs for the products, making data driven decisions, and reporting against targets to the XLT
  • Using data and customer insight to drive product strategy and enhancement decisions.
  • Communicating effectively with internal and external stakeholders to align product and operations both within SVP and across partner organisations
  • Developing a deep understanding of our customers’ needs through customer insight, market research and product analytics

Operational Management

  • Taking an integrated view across digital product and operational delivery, supporting teams to design operational processes for the running and maintenance of products or services throughout their lifecycle.
  • Leads work with operational colleagues to redesign operational processes, amend existing processes, and plan and operationalise the stages of a new product or service development.
  • Able to overcome operational constraints to deliver a successful product or service by building relationships and collaboratively working with operational delivery teams.


  • Experience of digital product and operational delivery, supporting teams to design operational processes for the running and maintenance of products and services throughout their lifecycle.
  • Ability to develop and deliver an effective product strategy covering multiple products.
  • Champion agile working, user centred design and data driven decision making
  • Proven ability balancing feedback from users with the business needs of the company and making the right trade-off decisions.
  • Thorough understanding of technical and design trade-offs
  • Proven product management experience in a high-growth, agile, tech environment
  • Demonstrable impact on large scale Enterprise or SAAS or B2B products.
  • Defining OKRs and success metrics, track progress and measure impact
  • Experiment continuously and improve measurable growth
  • Consistently evaluate our capabilities and approach against industry-leading standards
  • Understanding of the software development lifecycle and methodologies
  • Understanding of systems integration from a technical perspective

It would be the icing on the cake if you have..

  • Experience with eLearning/EdTech platforms, solutions and product development
  • Experience within the Sustainability/CSR/ESG/Social Value space
  • Experience working with the Construction/Real Estate/Public Sectors


Social value is at the heart of everything we do, which is reflected in how we reward our team. We provide opportunities to give something back through volunteer programmes, we offer flexible working to provide a healthy work/life balance, and we have

  • Industry-leading initiatives in social value, including 6 paid volunteering days per year
  • Access to a 24/7 EAP (for practical and emotional support including face-to-face counselling)
  • 34 days of leave per year including UK bank holidays AND your birthday off work!
  • Company shut-down over Christmas to provide a long and well-deserved break
  • Annual increases to holiday after 3 years’ service (potential to have 39 days off per year)
  • Flexible working including hybrid office days from either London or Manchester, remote working and flexible lunch hours
  • Private medical insurance with WPA
  • £400 annual learning budget to support your continuous growth and development.
  • Cycle to work scheme
  • Electric vehicle scheme, allowing you to lease a brand-new EV through salary sacrifice
  • Ethically invested pension scheme, matched to a max of 5%
  • Enhanced parental leave
  • 6 months fully paid Maternity, PLUS a 4 day week on full pay for 6 months on return
  • 1 month fully paid Paternity
  • Life assurance at 4 x salary
  • A remarkable opportunity to join an ethically entrepreneurial business where you can make a real positive difference.

Equality, Diversity & Inclusion

We are working hard to create a representative and inclusive team, because we know that different experiences, perspectives and backgrounds make for a stronger and better workplace. To us, EDI is about more than words:

  • 10% of our business are trained Mental Health First Responders.
  • Our Inclusion Committee meets regularly to lead on inclusion initiatives.
  • 50% of our decision-makers are female.

Social Value Portal is an equal opportunities employer. We actively encourage people from disadvantaged backgrounds to apply, including but not limited to those living with disabilities and those with prior convictions.

We leave no room to discriminate based on race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.

Everyone is welcome and in this together. Let’s do this!


Applications are now closed