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Applications are now closed
Stuart is a sustainable 🌱 last-mile logistics company that connects retailers and e-merchants to a fleet of geolocalised couriers across several countries in Europe.
Our Mission 🚀
We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet today’s environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience.
Our motto: “Make every delivery a moment all of us can truly celebrate!” More than 3000+ leading brands already partner with us across Restaurants, Grocery, Retail & Luxury, eCommerce and Professional Services to deliver all types of goods at the tap of a button. Stuart is a highly diverse and inclusive company of 550+ employees with 90+ nationalities working across France 🇫🇷, Italy 🇮🇹, Poland 🇵🇱, Portugal 🇵🇹, Spain 🇪🇸 and the U.K. 🇬🇧
It’s the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high. And guess what? You can help us fulfil our vision 🙌
Stuart is a sustainable 🌱 last-mile logistics company that connects retailers and e-merchants to a fleet of geo-localised couriers across several countries in Europe.
Our Mission 🚀We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet today’s environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience.
Our motto: “Make every delivery a moment all of us can truly celebrate!” More than 200+ leading brands already partner with us across Restaurants, Grocery, Retail & Luxury, eCommerce and Professional Services to deliver all types of goods at the tap of a button. Stuart is a highly diverse and inclusive company of 500+ employees with 90+ nationalities working across France 🇫🇷, Italy 🇮🇹, Poland 🇵🇱, Portugal 🇵🇹, Spain 🇪🇸 and the U.K. 🇬🇧
It’s the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high. And guess what? You can help us fulfil our vision 🙌
The role ⭐
We are looking for a Segment Commercial Manager to define the go-to-market strategy for our target segments and to ensure its successful execution with markets, as well as global functions such as product, marketing and global operations teams. The starting segment is Small and Medium size businesses (SMB) to include tiers 2.5, 3 and 4.
Located in London or Paris, you will join the Global Commercial team and be reporting to the Global Partnerships manager
Target areas
- Segment growth & profitability vs. business plan
- Customer satisfaction (cNPS) as a strategic objective
- Capability improvements & innovations to drive quality and efficiency gains within the sales operating model
🗓️ Deadlines for application: April, 2nd EOB.
What will you be doing? 🤓
- Define preferred sub-segments via a top-down approach with the support of the Strategy Team, and bottom up approach thanks to the learnings from marketing, data analytics & local commercial results
- Define our unique selling proposition (why, what, how), package different offers depending on markets, segments and opportunities, build sales & marketing collateral including playbooks and training materials with the support of Marketing & Enablement
- Establish a pricing approach for the SMB segment strategy with clear recommendations to markets, with the support of the Value Creation team (what pricing for which type of client /partner, what mechanisms to better engage clients and drive volume, what ancillaries, pricing of instant vs scheduled, what conditions to switch from standard pricing to custom pricing..)
- Design the ideal commercial journey, aligned to marketing functional strategy, including First contact, Onboarding, first weeks of activity, upsell actions, a suitable strategy to ensure retention
- Control and ensure we have a good quality of flow with key partners (aggregators, DMS, TMS) with the support of Partnerships and CSE. You will also provide support to the accountable functions with the implementation
- Agree with the local Commercial accountable person the required marketing sourced SQLs and marketing team on setting the appropriate targets with selected channels (paid, SEO..)
- Make recommendations in budget allocation (paid marketing channels vs SEO vs SDR outbound..)
- Make sure all central teams capture customer needs and competitive information through a local commercial feedback process
- Stay up to date with industry best practices and emerging trends in the SMB market, sharing knowledge and insights with the team by meeting experts, reading /listening content, attending industry events
What do we need from you? 😎
- 5+ years of experience in Commercial Strategy, Consulting, or in program management
- Experience in the Food, Grocery or Logistics sector is a strong plus!
- You are results-oriented and focused on maximising your impact at the fastest possible rate
- Creative thinking - problem-solving comes naturally and you view constraints as challenges to be overcome rather than limitations to success
- You know how to work with analytics teams to get meaningful insights out of large sets of data and can communicate your findings concisely
- Be hands-on with clients and build trusting relationships with them
- You are comfortable with hypothesis-driven analysis – but you are open-minded and willing to accept that your initial hypothesis was wrong if your findings do not support it
- Experienced and enthusiastic about setting goals, guiding cross-functional teams, and supporting partners to deliver their goals on time and on quality
- Curiosity: you are eager to learn what clients and couriers need and how those needs fit with Stuart’s mission of logistics for a sustainable world 🌱
At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact 🙌
Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status 💙
Please note: Our Talent Acquisition Team is international coming from across the world 🌍 We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly (unless the job posting is in a language other than English). Thank you 🤗
Want to learn more about us? Visit https://stuart.com/about-us/
Applications are now closed