Senior Account Manager: Team LeadMy Tutor

MyTutor is the UK’s leading online platform for one-to-one learning, and we're on a mission to improve education for everyone in the UK and beyond, (we’re expanding internationally). We’re building a future where access to high quality learning is stress-free for those who can afford it, and funded for those who can't.

Our handpicked community of tutors work online with students from all walks of life, and have already given over half a million lessons. We’re proud of the fact that over 1,300 schools have also chosen to work with us, and that we’ve earned a Trustpilot rating of 4.8/5. (You can also check out our tutors’ ratings here.)

Our team of nearly 300 is distributed across the UK, meaning we encourage a hybrid culture that supports collaboration and flexibility. We are a learning organisation and hope to work with more people who are passionate about doing great work and improving every day.

We always prioritise our team wellbeing and development. Everyone has the option to use our hotdesking app, Desana, to book a table and room at our coworking office near Spitalfields, London.

Every role at MyTutor is open to applications from all sections of society. We see potential in every individual regardless of: race, ethnic origin or nationality; religion or belief; physical or neuro-ability; socio-economics or age; marital, domestic or civil partnership status; sexual orientation, gender identity, or any other characteristic that makes you… well, you.

We are committed to conscious inclusion to create a sense of belonging, connection and shared purpose within our teams. We know it’s the right thing to do, and we know it will make us all happier, fulfilled, and successful in our work. You can also find a copy of our current Gender Pay Gap report here and we are continuing to build our roadmap of creating a more diverse and inclusive workforce.

What’s it all about?
The role is reporting to the Head of Account Management as part of the Retention team, you’ll be responsible for retaining and growing our existing relationships with your portfolio of schools as we continue to grow as market leaders in the UK, and expand beyond into new regions and markets.

You’ll have management responsibilities over a small team and carry an individual quota as well as ensuring you nurture, coach and champion your team to hit theirs.

Whilst beneficial, no previous experience working in education is necessary: just a passion for what our product does and a love of developing customer relationships.

What’s in it for you?

1. Work alongside a team of owners: people who have initiative and take action.
2. Opportunity to work with huge budgets and expand your experience.
3. Opportunity to work for a brand with real social purpose and quality of product: over 1,300 schools have trusted MyTutor as their education platform.
4. Be part of a strong and eclectic Learning & Development programme to see you grow your skills.
   

The Day to Day

• Manage and coach a team of four Account Managers to achieve and exceed their targets.
• Own and lead the retention of c.50 existing school partnerships.
• Identify and create opportunities for growth with our schools, via cross-sell and upsell.
• Manage your own time to hit key KPIs to ensure you hit and exceed personal revenue targets.
• Diversify relationships in schools to help embed MyTutor and open new opportunities.
• Work closely with Marketing to nurture school and academy trust decision-makers to keep them engaged throughout the academic year.
• Champion the voice of the customer by sharing customer feedback and insights across the company.
• Proactively develop school champions and leverage positive relationships to drive referrals.
• Take ownership of building your product and sector knowledge to act as a trusted adviser to schools.
• Help create effective processes and strategies for school partnership retention while supporting the wider team to achieve their retention goals.
• Partner with the Sales & CX teams to provide a seamless experience from new customers to loyal partners.